Refund Policy

Last updated: 31 August 2026

We pack every Bao Sisters order with care. Because our mantou products are frozen and perishable, this policy helps us protect product quality and food safety.

No change-of-mind returns

We do not accept returns or refunds for a change of mind after delivery, including orders placed in error, flavour preference or orders no longer wanted.

Eligible issues

If an item is damaged, incorrect, missing, or arrives in an unsuitable condition, please contact Bao Sisters within 24 hours of delivery. Please include your order number and clear photos of the item, packaging and any delivery issue so that we can review the case.

Our resolution

After review, we may offer a replacement of the affected item or a refund, depending on the circumstances. We decide the appropriate resolution on a case-by-case basis.

Address and delivery responsibility

Please provide an accurate delivery address and ensure someone is available to receive the order. Orders affected by an incorrect address, an unreachable recipient or an unsuccessful delivery after dispatch are not refundable.

Storage after delivery

Please place frozen products in a freezer promptly after delivery and follow the storage instructions on the product page. We cannot accept claims arising from incorrect storage after delivery.

Contact

For an order issue, please contact Bao Sisters as soon as possible through our official store contact channel.